Thanks for deciding to send me an e-mail message, it's a great way to communicate. I really enjoy hearing from machine owners all over the world, or at least in the snowbelts! I do want to make a few requests before you contact me.
This is not my day job so e-mail is the best way to contact me. Please do not send an e-mail just asking me to call your phone number. Please provide as much information about your machine and problem in an e-mail as possible to get the dialog going.
Please take a quick look around the site, including the FAQ page. In about 50 percent of all e-mails I refer writers to content already on the site. This will save both of us time and give you important information sooner. If you don't see what you need there then by all means e-mail me. If you find what you want then e-mail me anyhow and let me know what you found to be helpful.
Please make sure that your e-mail is configured so I can reply. Frequently I get dead letters that have Spam blocking return addresses or otherwise prevent my response from getting back to you, frankly I don't have time to sort through that stuff. If you are writing back to me it is best if you do so in the form of a reply to the earlier message, that way I will have that as a reference. In the busy season I can get 100s of messages per week and as much as I'd like to, I cannot remember them all by name. I try to save copies of all responses but finding them wastes time.
After considering the above click here
to e-mail me about your snowblower.
Created December 2002